Southwest's partnership with Mexican carrier, Volaris, is growing across our network and allowing more of our Customers to experience Mexican hospitality and service," said Kyle O'Neal, Southwest Airlines Senior Manager of Partnership Alliances. "More points, more options, and great service. Register at /rapidrewards/promotions, or to become a Rapid Rewards member for free, visit /rapidrewards.
This offer is available for travel purchased from June 9 through July 31, 2011, and completed between June 9 through Sept. Southwest Airlines' Rapid Rewards(TM) Members will earn an additional 2,000 points per roundtrip to Mexico by connecting to and from a Southwest flight. The time for a Mexican vacation or business trip has arrived! The ongoing partnership of Southwest Airlines (NYSE: LUV) and Mexican carrier, Volaris, can create some summer getaways with convenient, connecting service from more than 55 Southwest Airlines cities to the Mexican destinations of Mexico City, Guadalajara, Cancun, Morelia, and Zacatecas. And now I have all of these reward points I purchased with zero desire to fly Southwest again.Connect Across the Border, Earn Extra Frequent Flyer Points by Flying Southwest and Volaris No way I'm spending an additional $500 to fix their mistake. In reality, I'm just going to have to cancel my trip. So it seems as though they are hoping to get the $478 difference on the flight. And I can't change my return flight at the same price because I already picked a new one from the cancelled flight. That would almost be manageable, but I'm not traveling alone with our one year old for a ten hour trip. I leave at 10:20 am and he is leaving at 7 am. My flight was associated with the issues related to my husband's rapid rewards points (and I've been on the phone with them no less than seven times on this issue) so when I called and said, "I need my husband on my return flight" and she said, "Yes, I see it here," I assumed that meant she'd book the same flight and not a random one that was in no way connected to my reservation. My return of my original flight was cancelled, so I had to book a different flight. So, I am looking for advice or someone else to speak to about this issue that has already wasted so much of my time to simply book a flight for my family. Nor will they fix the flight that they incorrectly booked. The executive offices are not helping, and, it turns out, highest people in Southwest customer service cannot book flights. $478 on a flight that was originally $91. I called this morning and was told they won't fix it, but I can re-book and pay the difference. I tried to call back, but they close at 3 pm AZ time. I didn't think to open them and make sure she did her job, but she didn't. She said she booked him on my flight, she added my son to my flight, I told her I saw the emails.
They actually arrived this time, and I called to book my husband's flight.
With great hesitation, I purchased the points again. The points "failed" and never made it to the account. I was told it can take 30 days and there is "nothing they can do." But they would honor the price of the flight I was trying to book. It started when I purchased points that never made it to my husband's account. I have had a miserable experience with the Rapid Rewards executive offices (or whatever their name is).
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